Terms of purchase – Plane Coffee

Terms of purchase

  1. The agreement
    Read through our purchase conditions for online shopping at PlaneCoffee.no
    When you make a purchase, you accept our purchase conditions and a binding agreement is entered into between Plane Coffee and you as a customer. Note that the purchase conditions can be changed, and should therefore be read every time you make a purchase at Plane Coffee.
  2. Parties
    Company information
    Organization number: 928 048 985
    Postal address: Gevingberget 17, 7517 Hell
    Email: mail@planecoffee.no or our contact form
Buyer is the consumer who makes the order, and is hereinafter referred to as buyer / buyer.
  1. Price
    All prices stated in the online store include VAT. There are no hidden costs with us and the price stated at the time of purchase includes VAT, invoice fee and shipping costs. The various elements are specified at checkout such as product cost, VAT, shipping and invoicing fee. We reserve the right to change prices and price errors on our products.
Please note that offers apply as long as the stock lasts and within the time frames that are informed in our marketing.
We reserve the right to make errors in our inventory. If we are missing any of the items you have ordered, we will send the items we have in stock and credit missing item (s), or delete the order if we can not deliver any of the items.
Discount codes always apply to ordinary goods and not to already discounted goods. Some discount codes are of a personal nature and we reserve the right to reject any sales and deactivate discount codes if we suspect misuse. A maximum of one discount code per order is allowed.
For special offers that have a requirement to include an item in the purchase, these requirements must be maintained. If you return items that mean that the claim is not maintained, we will charge you for the ordinary value of the product.
  1. Products
    Images we use in the online store are illustrative and may differ from the actual appearance of the item.
  1. Entering into an agreement
    The agreement is binding on both parties when the buyer has sent out his order to the seller.
However, the agreement is not binding if there have been typing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that such an error existed. For example, if a product has no price.
  1. Payment
    With us you can choose between four safe and secure payment methods.
Vipps - we offer Vipps as a payment method at checkout. The refund amount is refunded to the card that is connected to your Vipp account.
Contact Vipps customer service or tel: 22 48 28 00 (Monday to Friday 02 - 23, Saturday 10-18 and Sunday 11-19)
Card payment - if you use a credit card or debit card when paying, the purchase price is deducted from the card on the same day as the order is made.

Klarna Invoice with 14 days payment deadline. If you choose to pay by invoice, you will receive an invoice by email when the package is sent from us. Invoice is due within 14 days.

Klarna Partial payment or account, this is a separate choice at checkout. Invoice is sent to the same email address that is entered with the order.
Worth noting when choosing Klarna invoice / partial payment:
You must be at least 18 years old to shop.
Klarna can be contacted on telephone 21 01 89 91 or at www.klarna.no
  1. Delivery methods
    With us you can choose between different shipping methods.
  2. Free shipping on orders from NOK 500
    If you choose this option, there will be free shipping on your order. Then we decide which shipping method is best suited for your order. The various options appear when you are at the checkout, and there will be "FREE SHIPPING" on one of the options. You also have the option of receiving the item (s) as "Package Delivered Home". With this shipping option, FREE SHIPPING will be waived as this option has a fixed low price. The shipping company we use is Bring. If your order does not fit in the mailbox, it will be sent to the nearest post office. You will then receive a pick-up note by post, e-mail or notification by SMS.
Normal delivery time: 2-4 working days from the package is sent from us.
  1. NOK 79 to NOK 179 in shipping on orders under NOK 500
    This option has a price of NOK 79 to NOK 179, depending on the delivery method. Here you choose the delivery method that suits you best, and you can of course choose home delivery if you wish.
Normal delivery time: 2-4 working days from the package is sent from us.
  1. Home delivery with tracking
    This is a tracking package that is delivered to your door. You receive an SMS from the postman when the shipment is on its way and they call 30 to 60 minutes before they arrive. Delivery at the door is valid Monday to Friday between 17 and 21. If you are not home at the time of delivery, your package will be delivered to the nearest post office.
Normal delivery time: 2-4 working days from the package is sent from us.
  1. The risk for the item
    The risk for the item passes to the buyer when she, or her representative, has had the items delivered in accordance with point 6. The seller is responsible for the item until it is delivered to the buyer. <. t9>
  2. Right of withdrawal
On our coffee products there is no right of exchange, return and withdrawal. On the other hand, you have a 30-day right of exchange, return and cancellation of other unused goods. In order to exercise the right of exchange, return and cancellation, it is important that you notify us within 30 days of when you received the item. If the deadline has expired, the item (s) will be returned directly to the customer
Return shipping is paid by the customer. We have a fixed shipping cost for returns of 79kr. Note that the right of withdrawal only applies to consumers and not corporate customers.
If you cancel the entire purchase, you will be refunded the value of the goods at the time of purchase, within 14 days after we have received and processed your return. You will receive an email when your return has been processed (1-3 weeks from the time it was submitted). If you have paid by card, the amount will be returned directly to the same card you used when purchasing.
If you are to return all or part of your order and have chosen invoice as the method of payment, you can postpone the due date free of charge at www.klarna.no . Failure to do so may result in a reminder fee before your return is received and processed. Reminder fees accrue to the customer. Klarna can be contacted on telephone 21 01 89 91 or at www.klarna.com/no/kundeservice
We will update the invoice as soon as we have processed your return. If you have already paid your invoice, Klarna will contact you to get your account number so that they can arrange a refund.
Unused goods
To get the full amount refunded upon return / cancellation, the item must be returned in the same condition as when you received it. That is, in original packaging, with all labels hanging on, without odor, marks or fur from pets.
If the original packaging is damaged, the item will be considered used.
  1. Delivery and delay
    Lightning fast delivery is a high priority with us! We do our very best to deliver as quickly as possible at any time. Delivery time is normally 2-4 working days, but there may also be cases with 5-7 working days before the item is delivered.
Please note that we reserve the right to make delays during periods of high demand at Plane Coffee or Bring. Maximum delivery time is 3 weeks from when your order was placed. If your order has not been delivered within that time, you as a customer have the right to cancel the purchase at no cost, unless otherwise agreed.
If you have not received your package within 5 weeks, you as the customer are responsible for notifying us within 5 weeks of your order. Your order will be considered delivered after this time.
If you have received your package but are missing parts of your order, you as a customer are obliged to notify us immediately after the package is received. If we are not notified, your entire order will be considered received.
If you have received an SMS that the package has been delivered in your mailbox / at the door and the package is not there, it is important that you contact us immediately so that we can request the package immediately. The same applies if you have received only parts of your order, if no notice is given immediately, the package will be considered received in its entirety after Bring has notified that the package has been delivered.
We always send all the goods together in the same package from us.
  1. Complaint in case of defect in the item and deadline for reporting claims
If there is a defect / error with the item, you as a customer have a right to make a complaint for 2 years from the time you received the item. This presupposes that you as a customer notify us within a reasonable time. We recommend that you contact us to further document what the problem is with the item. We then require close-ups, as well as an overview of the item's defects. If anything is damaged / marks / stains / odor on the product when you receive the package from us, you must contact us immediately to inform about this so that we can register this on your order if you are to return the product.
Please note that if the item is used abnormally much or not for suitable use, the right to make a complaint for 2 years lapses.
If we have packed the wrong item, it is important that you notify us within 14 days of the item being received. Then we will pay the return cost and send the correct item - provided that it is still in stock. We reserve the right to sell-out situations.
It is important that you have a receipt for your purchase. If you have the current order number for the complaint, it will be proof to us that the item has been purchased in our store.
In the event of a complaint, the customer will receive a refund of the same amount for the complaint item as when it was purchased, or a new item lager.
Exchange and return often takes up to 1-3 weeks from you have sent the item in return.
If you are to return all or part of your order and have chosen invoice as the method of payment, you can postpone the due date free of charge at www.klarna.no . Failure to do so may result in a reminder fee before your return is received and processed. Reminder fees accrue to customers. Klarna can be contacted on telephone 21 01 89 91 or by e-mail: info@klarna.no
In the same way that it is our responsibility that the package arrives to you, it is your responsibility as a customer that the package arrives to us. If you choose the tracking package, you are absolutely sure that it will not disappear. If you choose a cheaper variant without tracking, you have less control over where your package is.
Complaints must be sent back to us within a reasonable time, no later than 14 days after you have received approval of the complaint via email from us.
  1. Seller's rights in the event of the buyer's default
    If the buyer does not pay or fulfills the other obligations under the agreement, and this is not due to the seller or circumstances on the seller's side, the seller may in accordance with the rules in the Consumer Purchases Act Chapter 9 return the item, demand fulfillment of the agreement, demand the agreement terminated as well as compensation from the buyer.The seller may also, depending on the circumstances, demand interest in the event of late payment, collection fee and fee for non-prepaid uncollected goods
If the buyer does not pay, the seller can maintain the purchase and demand that the buyer pays the purchase price (fulfillment). If the item is not delivered, the seller loses his right if he waits unreasonably long to advance the claim. However, the seller can not withdraw after the purchase price has been paid. The seller can also cancel the purchase if the buyer does not pay within a reasonable additional deadline for fulfillment set by the seller. However, the seller can not cancel while the additional deadline runs, unless the buyer has said that he or she will not pay.
The seller can claim compensation from the buyer for financial loss he or she suffers as a result of breach of contract by the buyer, cf. the Consumer Purchases Act § 46.
Interest in case of late payment / collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller can demand interest on the purchase price late payment.9 In the event of non-payment, the claim may, after prior notice, be sent for collection, and the buyer may then be held liable for fees in accordance with the Debt Collection Act and other collection of overdue monetary claims.
Fee for uncollected goods
If the buyer fails to pick up ordered goods, Plane Coffee charges the buyer a fee, ie return and handling costs (NOK 199), as well as accrued interest and fee for invoice purchases. The fee shall cover a maximum of the seller's actual expenses for delivering the goods to the buyer. Such a fee may not be charged to buyers under the age of 18.
  1. Warranty
    Warranty given by the seller gives the buyer rights in addition to those the buyer already has under mandatory legislation. A guarantee thus does not imply any restrictions on the buyer's right to a complaint and claims in the event of delay or defects pursuant to items 9 and 10.
  2. Personal information
    Personal information will not be passed on to any other parties, but only used to implement the agreement with the buyer.
  3. Age
    You must be over 15 years old to trade with us. If you shop with an invoice or partial payment, the age limit is 18 years.
  4. Conflict resolution
    Complaints are addressed to the seller within a reasonable time, cf. Sections 9 and 10. The parties shall try to resolve any disputes amicably. If this does not succeed, the buyer can contact the Consumer Council for mediation.